Privacy Policy
How Jersey Mencap collects, uses and looks after your personal information, and the choices you have.
Last updated: 28 September 2026The short version
If you only read one part, read this.
- We only ask for information we need, like your name and email, so we can help you, book your place or reply to you.
- We keep your information safe. Only our team can see it.
- We never sell your information. We never give it to other people to send you adverts.
- You can ask to see your information, change it or delete it. Just call us on 01534 866622.
- A family member, carer or support worker can help you with any of this.
Who we are
Jersey Mencap supports people with a learning disability across Jersey, and has done since 1967. In this policy, “we”, “us” and “our” means Jersey Mencap.
Jersey Mencap is the data controller for the personal information described here. That means we decide how it is used, and we are responsible for looking after it under the Data Protection (Jersey) Law 2018.
Our data protection lead is Alex Wiles. Alex is the person to contact about anything in this policy, including seeing a copy of your information or making a complaint.
- Address: Jersey Mencap, Howard Davis Farm, Trinity, Jersey JE3 5JP
- Phone: 01534 866622 (Monday to Friday, 9am to 5pm)
- Email: info@jerseymencap.org
- Data protection lead: Alex Wiles, alex.wiles@jerseymencap.org
- Registered Jersey charity number: 003
This policy covers our website, jerseymencap.org, and the information you give us through it, by phone, by email or in person.
What we collect
What we hold depends on how you get involved with us.
| When you… | We collect |
|---|---|
| Contact us using our form, by email or by phone | Your first and last name, email address, phone number if you give it, and what you tell us in your message. |
| Join the Social Club | Your name, email address and a password (stored in scrambled form, so even we cannot read it). We also record when you joined and whether your membership has been approved. |
| Book a Social Club activity | Which activities you book, whether you are bringing a carer or support worker, and any dietary needs or notes you choose to share with us. |
| Donate | Donations are handled by PayPal. PayPal shares your name, email address and the amount you gave with us. We never see or store your card or bank details. |
| Take part in a fundraising event | Entries for the South Coast Charity Challenge are handled by Race Nation, and they share your entry details with us. For the Golf Day, we collect the names and contact details of players and teams. |
| Raise a safeguarding concern | Whatever you tell us about the concern, and the details of the people involved. |
| Visit our website | Basic technical information such as your IP address, browser type and the pages you visit. See Cookies below. |
Why we use it
The law says we must have a good reason, called a lawful basis, for every way we use your information. These are ours.
| What we do | Our lawful basis |
|---|---|
| Reply to your enquiry | Legitimate interests: answering people who get in touch with us. |
| Run your Social Club membership and account | Contract: providing the membership you signed up for. |
| Take bookings, plan activities and contact you if something changes | Contract, and consent for any health or dietary information (see below). |
| Process donations and thank you for them | Legitimate interests, and legal obligation where we must keep financial records. |
| Organise fundraising events | Contract: running the event you entered. |
| Send you news and updates about our work | Consent. We only do this if you have said yes, and you can say no at any time. |
| Act on safeguarding concerns | Legal obligation and vital interests: protecting people from harm. |
| Measure how people use our website so we can improve it | Consent. We only do this if you agree to statistics cookies, and you can change your mind at any time. |
| Keep our website working and secure | Legitimate interests: running a safe, reliable website. |
Health and support information
Some of what you tell us counts as special category data under Jersey law. For us, this usually means information about your health, a disability, dietary needs linked to a medical condition or allergy, or the support you need.
We only collect this when it helps us look after you properly, for example so our team knows about an allergy before an activity, or so we can plan for a carer coming along. We use it with your explicit consent, which you give when you share it with us. In an emergency, where someone’s safety is at risk, we may share it with medical or emergency services to protect them.
You never have to share health information to join or book. If you would rather talk it through with a member of our team instead of typing it into a form, call us on 01534 866622.
How long we keep it
We keep your information only for as long as we need it, then delete it securely.
- Enquiries: up to 2 years after we last hear from you.
- Social Club membership: for as long as you are a member, and up to 2 years after you leave.
- Booking notes, including health and dietary information: up to 12 months after the activity.
- Donation and financial records: 7 years, because we are required to keep financial records.
- Safeguarding records: in line with our safeguarding policy and legal duties, which can be longer.
If you ask us to close your account, we will delete your details unless we have to keep something for a legal reason. If that happens, we will tell you what we are keeping and why.
Keeping it safe
Our website uses a secure connection (the padlock in your browser), and member passwords are encrypted. Only staff and volunteers who need your information to do their job can see it, and they are trained to handle it carefully.
No website can be completely secure, but if something ever goes wrong, we will act quickly. Where required, we will report it to the Jersey Office of the Information Commissioner and tell anyone affected.
Your rights
Under the Data Protection (Jersey) Law 2018 you have the right to:
- See the information we hold about you and get a copy of it.
- Correct anything that is wrong or out of date.
- Delete your information, where we no longer have a good reason to keep it.
- Limit how we use your information while a problem is sorted out.
- Object to us using your information, including for any news or updates.
- Take your information with you in a common digital format.
- Change your mind about anything you gave consent for, at any time.
To use any of these rights, email Alex Wiles at alex.wiles@jerseymencap.org, call us on 01534 866622 or write to us at the address above. You do not need to fill in a form or use special wording. It is free, and we will reply within four weeks. If your request is complicated we may need longer, and we will tell you if so.
Social Club members can also update their name, email and password at any time by logging in to My Account.
Acting for someone else
Many of the people we support have help from family, carers or support workers. If you manage someone’s membership or bookings, or make a request on their behalf, we may ask you to confirm you have their agreement or the legal authority to act for them, such as a delegate or power of attorney. We do this to protect the person whose information it is.
If you share information about someone else with us, such as a carer’s name, please make sure they are happy for you to do so.
Making a complaint
If you are unhappy with how we have handled your information, please talk to us first. We would like the chance to put it right.
You also have the right to complain to Jersey’s data protection regulator at any time.
Jersey Mencap
Alex Wiles, Data Protection Lead
Howard Davis Farm
Trinity, Jersey JE3 5JP
01534 866622
alex.wiles@jerseymencap.org
Jersey Office of the Information Commissioner
2nd Floor, 5 Castle Street
St Helier, Jersey JE2 3BT
01534 716530
enquiries@jerseyoic.org
jerseyoic.org
Changes to this policy
We review this policy regularly and will update it if the way we use your information changes. The date at the top of the page shows when it was last updated. If we make a big change that affects you, we will let you know.